Operator · Advisor · Turnaround Specialist

NicoleSnow

18 years running a real company
5× Inc 5000 · Certified Business Coach
Kennebunk, ME

I help operators who are already in motion — people with a real business, a real team, and something that's starting to break — fix it before it breaks them.

Nicole Snow
Nicole Snow · Kennebunk, Maine
$2.3M
Peak debt navigated
Full turnaround to profitability. No outside capital.
18 yrs
Running a live company
Darn Good Yarn — still operating. The proof isn't archived.
600+
Artisan supply chain
India & Nepal. Fair Trade. International complexity.
Inc 5000 honoree
WSJ front page. FedEx Grant. US Chamber of Commerce.
Clarity upfront

Who I'm
Not For

The right fit

Who I
Work With

The proof is live

What I've Actually Done

01
Turnaround
$750K Loss → Profitable
Full corporate restructuring — layoffs, renegotiated vendor contracts, rebuilt the team — from significant loss to profitability within 18 months. No outside capital.
02
Operations
Built a 3PL From Scratch
Spun out a third-party logistics arm from existing warehouse operations. Separate P&L, separate team, separate clients. Runs independently alongside the core brand.
03
Supply Chain
International Vendor Network
18 years managing 600+ artisan suppliers in India and Nepal — Fair Trade compliance, customs, quality control from 8,000 miles away.
04
Team Design
Lean Team, Built Intentionally
Distributed before it was a trend. Philippines CS, Ohio contractors, Maine leadership. Augmented with AI tools to multiply output — not headcount.
05
Crisis
Fraud, Pandemic, Legal — Survived All of It
International supplier fraud — wire transfers, foreign legal proceedings. COVID. Natural disasters. Multiple disputes. The company is still here. So am I.
06
E-Commerce
700K+ Subscribers, No VC
Shopify Plus — Klaviyo, Meta, SMS, subscriptions — and a 95%+ returning customer rate built over 18 years without a single dollar of outside funding.
The real edge

AI Isn't a
Buzzword Here

I run a lean team — not because I can't afford more people, but because I've learned to multiply what a small team can do using AI tools that most businesses haven't touched yet.

This isn't theory. I use a stack of AI and purpose-built tools to run email marketing, write product copy, handle customer research, draft legal correspondence, and build operational systems — daily, in a live business, with real revenue on the line.

Part of what I do with advisory clients is show them what's actually possible with a lean, AI-augmented team — and help them build the internal training to make it stick. Not because it's trendy. Because it's the fastest way to get more leverage without more overhead.

I also co-host Send Help — a podcast for founders who are figuring this out in real time. No hype. Just operators building lean.

What this looks like in practice
Email ops
Full Klaviyo campaign builds — copy, HTML, segmentation, scheduling — in under 2 hours, not 2 days.
Team SOPs
Training docs and standard operating procedures built so small teams can execute without constant oversight.
Legal / ops
Vendor disputes, compliance letters, contract review — drafted in minutes, reviewed by counsel.
Customer intel
Review mining, cohort analysis, copy research done in hours instead of weeks.
Storefront
Custom Shopify product pages — HTML, metafields, UGC integration — built live, not outsourced.
Podcast
Send Help — co-hosted with Angel. For pre- and newly entrepreneurial founders building in real time.
The part that's harder to explain

The Real Work
Happens in the
Mess

Most consultants want a clean brief. I want the rant first.

Here's a real example. A founder came to me furious about one employee — the drama it was creating, what it was doing to her mentally, how it was poisoning the team. She'd already decided to fire her. She just needed someone to talk her through the logistics.

But I listened. Not for the story — for the signal underneath it. And what actually emerged, once we got past the emotion, was that the employee was talented in one specific lane, completely miscast in her current role, and creating chaos because nobody had ever put a box around what she owned. The real problem wasn't the person. It was the structure.

We didn't fire her. We redesigned the role, reassigned what was bleeding over, and gave two other people room to step up. The founder got her team back. The employee stayed and thrived in her lane.

That's what I do. I let people vent — fully, without rushing them — and then I help them figure out what they're actually solving for. Most of the time, the presenting problem isn't the real problem. Getting to root cause fast is the whole job.

The background

How I Got Here

I started Darn Good Yarn in 2008 — two years out of the Air Force, no roadmap, no safety net. What I had was a business degree from Clarkson, contract management experience with the 30th Space Wing, and a conviction that sourcing recycled sari silk from India was a viable business model.

It worked. Then it almost didn't. Peak debt hit $2.3 million. I had to lay people off, renegotiate everything, and make decisions that kept me up at night. We came back from it — not because of a consultant, not because of a program — because I stayed in the building and fixed it myself.

The company is 18 years old. Inc 5000 five times. Front page of the Wall Street Journal. And I still run it every day — which is the point. The case study is live, not archived.

A few years ago I traded performative city life for a small farm in coastal Maine. We're working on hard cider. There are chickens. My daughter is in elementary school and I pick her up at 2:30. I'm not preaching the grind from a position of no obligations. I run a real business, in a real life — and I've figured out how to make it work anyway. That's what I help other people do.

Nicole Snow

"I'm not selling a framework. I'm selling 18 years of scar tissue and the willingness to sit in the mess with you."

— Nicole Snow
5× Inc 5000
Wall Street Journal · Front Page
FedEx Small Business Grant · Inaugural Winner
Dream Big Award · US Chamber
USAF Officer · 30th Space Wing
Fast Company · Entrepreneur · PBS
How I work

Ways to Work Together

Ongoing advisory
Strategic Sessions
Work through a specific problem — cash flow, team structure, ops bottlenecks, vendor negotiations, AI integration for your team. Word-of-mouth only. No ramp-up time.
$150–$300 / session — Inquire →
Deep engagement
Embedded Advisory
For founders who need someone in the weeds — Shopify, supply chain, team training, cash management, AI ops integration. Retainer-based. Very limited availability.
Retainer · Inquire →
Logistics · VOSB
Fulfillment & 3PL
Warehousing, fulfillment, kitting, government contracts. VOSB status. B2B recurring. Darn Good Ship LLC. Separate conversation from advisory.
B2B — Inquire →
Let's talk

Get in
Touch

Most introductions happen through referrals. If someone sent you here, they probably told you I'm direct. Send me a note — tell me where you are and what's broken. Three sentences is enough. I don't need a deck.